What is Grasshopper?
Grasshopper is one of the best suppliers of voip for businesses on the market. It is especially popular with individual entrepreneurs and small business owners due to its simple product offerings, unrestricted functions, and affordable price.
Here are some of the features you can get with Grasshopper:
- An automatic switchboard operator
- Call forwarding
- Voice to text messaging
- 1-800 numbers, vanity numbers, and local numbers
- Incoming fax
- Multiple extensions
- Call recording
- Personalized greetings
- and more...
With Grasshopper, you'll be able to separate personal and business calls, allowing you to market your business professionally from the start. Grasshopper is a great choice for small business owners.
Grasshopper users
Grasshopper is for:
- Business owners who want an extra line
- Those who want features like automatic reception, call forwarding, personalized greetings, etc.
- Those who are unhappy with the service they get from competitors
- Small business owners
- and, those who switch to PBX services or fixed lines
Features
1. Double Dialing on a Phone
Easily manage your business and personal contacts on the same device with Grasshopper, while maintaining the confidentiality of your private number.
- Call Separation : Two separate numbers on one phone to balance private and professional life.
- Grasshopper Customer Number : Contact and receive calls with the number dedicated to your business.
Your business will benefit from a professional image, but managing two numbers could be complex with intensive use.
2. Professional numbering
Choose a number that represents your brand with Grasshopper to build credibility and improve your professional image from the first call.
- Variety of numbers : Local, free of charge or personalized for a marked presence.
- Business Call ID : Immediate recognition of business calls.
This feature solidifies your market presence, although finding the ideal vanity number may require additional research.
3. Mobile flexibility
Turn your phone into a mobile business center with Grasshopper, allowing business call management on the go.
- Nomad work : Make and manage business calls from anywhere.
- Without additional hardware : A complete telephone system accessible via your existing smartphone.
Ideal for professionals on the go, this feature may be less suitable for those who prefer fixed telephone equipment.
4. Communication with Customers
Grasshopper ensures constant communication with your customers, with features that ensure you don't miss important calls.
- Call Tracking : Voicemail transcriptions and simplified management of incoming calls.
- Constant availability : Stay reachable and responsive thanks to the mobile application.
A major asset for customer engagement, although managing voice messages via email may not be right for everyone.
5. Virtual Fax and Voice Messaging
Step into the digital age by integrating fax and voicemail into your phone system with Grasshopper.
- Virtual fax : Easily receive and send faxes directly from the application.
- Innovative Voice Messaging : Quickly consult the content of your messages with voice transcription.
A step towards the digitalization of communications, this innovation may require a period of adjustment for some users accustomed to traditional methods.
Pricing
Grasshopper price levels, when billed annually, are as follows:
- True Solo - $14 per month, suitable for a single user
- Solo - $26 per month, suitable for small businesses
- Partner - $44 per month, suitable for growing businesses
- Small business - $80 per month, suitable for businesses with more than five employees.
If you're not sure which option is best for you, why not try Grasshopper for free and see for yourself?
Customer Support
GoTo (formerly LogMeIn), a company that merged with Citrix and bought Grasshopper, has an extensive knowledge base on its support website.
If you can't find an answer to your question there, you can open a ticket, call support, or contact the sales team, depending on the nature of your problem. The customer service team is based in the United States and is available 24 hours a day, 7 days a week.
However, Grasshopper phone support is a hassle to say the least. Many users complain that they have not received a response to their messages or calls. Those who did were not entirely happy with the result.
Despite the abundance of online guides and resources, the reliability of the Grasshopper support team is not their strong suit.
Alternatives to Grasshopper
In this section of the Grasshopper review, you can see how it stacks up against some of the best professional VoIP service providers on the market.
Here is an overview of alternatives to Grasshopper using a structure similar to that used for Grasshopper, with detailed introductions, bullet point features, pricing, and a critical conclusion for each solution.
1. RingCentral
RingCentral is a recognized leader in the VoIP services market, offering a comprehensive range of features for businesses.
Features:
- Complete suite for unified communications.
- Advanced features such as video conferencing and online collaboration.
Pricing
- Higher pricing plans in comparison, but with access to a richer set of features.
While RingCentral offers a wider range of features and is suitable for larger businesses, its cost can be a barrier for smaller businesses who find Grasshopper an alternative that is more affordable and sufficient for their initial needs.
2. Nextiva
Nextiva is considered by many to be the best VoIP system for small and medium businesses, ideal for those planning to expand.
Features
- Suitable for both small and medium businesses.
- Scalable features for business growth.
Pricing
- Tailored pricing plans for scaling features with business growth.
Nextiva stands out as a smart choice for growing businesses, thanks to its ability to adapt to the evolving needs of businesses. It's a solid Grasshopper alternative for those who want more than just a phone system and need a platform that grows with them.
3. GoToConnect
GoToConnect (formerly known as Jive) offers a flexible VoIP solution with responsive customer support, despite some reported issues with its mobile app.
Features
- Flexibility in customizing call flows.
- Above average customer support.
Pricing
- Per-user pricing, which can increase the total cost for larger teams.
GoToConnect is positioned as a more versatile option than Grasshopper, offering greater flexibility and more responsive customer support. However, its per-user pricing structure can be expensive for businesses with many employees, making Grasshopper a more economical option for smaller teams.
How do I get started with Grasshopper.com?
To get started with Grasshopper, you need to... :
1. Choosing a phone number
You can choose a local number, a fancy number, or a 1-800 number.
2. Create your free trial account
To create your free trial account, you'll need to provide your name, email address, and password. You don't even have to give a credit card!
3. Start using it
Once you've created your account, you can start using the phone line.
FAQs
How does Grasshopper work?
It works with telephones and landlines. In other words, you can't use your computer as a softphone, but you can do it with a smartphone.
How much does Grasshopper really cost?
There are no hidden costs with Grasshopper - all features are included in all plans. In fact, the affordability of the service is a common feature of Grasshopper reviews.
Final Verdict
According to numerous reviews of the Grasshopper phone, the provider offers excellent services at an affordable cost. Our research confirmed this.
The majority of Grasshopper's features are basic but sufficient for most small businesses. It's great for call forwarding, creating special numbers, and it's extremely easy to use, so you won't have to invest in training.
