What is Mightycall?
Mightycall is a cloud-based virtual phone system specifically tailored for small and medium-sized businesses (SMBs). Launched in 2013, the platform streamlines business communications by incorporating sophisticated call management features.
- Foundation: Developed by Infratel, Mightycall was founded with the vision of enhancing communication solutions for SMEs. The platform was created to address the unique communication challenges faced by smaller businesses, offering a cost-effective and scalable solution.
- Objective: The primary goal of Mightycall is to simplify communication channels for SMEs. By providing features like voice calling, SMS, email, and social media interactions in one unified system, it aims to make business communications more efficient and manageable.
In summary, Mightycall positions itself as an indispensable tool for SMEs, offering an integrated and user-friendly platform to manage various communication channels. Its comprehensive features, combined with affordability, make it a popular choice among businesses looking to streamline their call management systems.
Mightycall users
Mightycall is aimed at a diverse range of business users.
User Types
- SMEs looking for a complete communication solution
- Growing businesses that require flexible call management
- Start-ups wanting a professional telephone presence without traditional infrastructure
This application meets the needs of modern businesses that value mobility and efficiency.
Features
1. Call Management
Mightycall is distinguished by its comprehensive call management, designed to maximize the effectiveness of corporate communications.
- Call routing : Advanced routing system to route incoming calls to the right people or departments.
- Customizable answering machines : Create personalized greetings, IVR menus, and waiting music options for a professional calling experience.
- Caller ID (CNAM) : Allows you to see who is calling and to distinguish personal calls from business calls.
- Number portability : Keep your existing phone number by forwarding it to Mightycall.
- SHOT/SHAKEN : Caller verification technology for better security and fraud prevention.
- Webphone : Make calls directly from a web browser for easy business communication.
- Call log : Keep track of communication history in one place for optimized management.
Mightycall's ability to offer sophisticated call routing and customizable answering machines positions this platform as a robust choice for businesses looking to optimize their customer communication. However, the platform could benefit from continuous improvement to remain at the forefront of technological innovation in virtual telephone systems.
2. Numbering options
Mightycall offers a wide range of numbers to meet all business needs, strengthening the presence and brand image of your business.
- Local and Toll-Free Numbers : Choice of local or toll-free numbers to facilitate access and free calls for customers.
- International numbers : Expand your global presence with international numbers.
- Vanity numbers : Use personalized numbers that are easy to remember to reinforce brand identity.
- Multiple extensions : Create individual extensions for each employee or department, facilitating internal management and connecting with customers.
With a diverse range of local, international, and toll-free numbers, as well as the ease of creating multiple extensions, Mightycall stands out for its customization and adaptability. However, the platform must ensure that it is easy to use to avoid complicating the user experience.
3. Communication and Collaboration
Mightycall focuses on improving internal communication and team collaboration with a suite of tools that cover all aspects of call and message management.
- SMS/MMS : Engage in conversations with customers via text and multimedia messages, and create campaigns that are accessible to all users.
- Mobile app : The app for Android and iOS helps you work on the go, ensuring you stay connected wherever you are.
- Voicemail to Text/Email : Convert voice messages to text or email them so you never miss important information.
- Business directory : Organize your business contacts by creating customer cards within Mightycall.
SMS/MMS features, mobile application integration, and voicemail-to-text options make Mightycall more effective in modern communication. However, the platform could explore new integrations and features to encourage even more smooth and integrated collaboration.
4. Team Management and Automation
Mightycall simplifies team management and task automation to make the workflow more smooth and efficient.
- User extensions : Assign individual numbers for call forwarding and easy organization.
- Roles and permissions : Customize roles and permissions to control access to various application functions.
- Workspace agent : Allows agents to see all the details related to issues in one place.
- Supervisor Workspace : Includes all key metrics to analyze and improve call center performance.
Mightycall makes it easy to manage teams and automate tasks, which is crucial for today's dynamic businesses. However, adding more advanced analytics and time tracking capabilities could improve its value proposition for businesses looking for more advanced project and team management.
Integrations
Mightycall integrates with key applications to boost business efficiency:
- HubSpot : Automates tasks and improves customer relationship management.
- Salesforce : Synchronize data for better business efficiency.
- Zoho : Centralizes sales operations with direct access to call data.
- Zapier : Connects Mightycall to other tools for automatic information transfer.
- MightyCall API : Integrates communication features into your own applications.
These integrations transform Mightycall into a powerful integrated communication tool, adapted to today's digital business ecosystem.
Customer Support
Mightycall customer support is designed to be responsive and helpful.
- Phone and email support : Multiple support channels to help users
- Knowledgebase : Online resources for self-help
The quality of customer support is crucial, and Mightycall seems well equipped to respond to user inquiries.
Pricing
Mightycall offers packages designed to boost communication within your business, with options to save 25% by opting for annual plans.
Core
Advanced phone system : A complete system for essential telephone needs.
Tarif : $15 per user/month, billed annually, with a minimum of three users.
Features included :
- All Advanced Phone Features
- Unlimited calls
- Unlimited messages
- 2 business phone numbers
- Access to integrations and APIs
Free trial : Test the Core Plan at no cost to assess whether it fits your needs.
Pro
Smart cloud call center : For more thorough call management and effective follow-up.
Tarif : $20 per user/month, billed annually, with a minimum of three users.
Additional features :
- Supervisor Workspace
- Live call monitoring
- Detailed analytics and reports
- Dedicated account manager
Free trial : The Pro Plan is also available for a free trial, allowing you to experience advanced features before purchase.
Enterprise
Custom package : Adapted to the specific needs of your business.
Tarif : Contact Mightycall for a personalized quote, with a minimum of ten users.
Exclusive features
- Customized contract and tailor-made pricing
- Volume discounts
- Priority Support
Mightycall's pricing plans offer flexibility and a clear cost structure suitable for businesses of various sizes.
The option to save 25% with annual plans makes Mightycall exceptionally attractive, especially for businesses committed to the long term. The Core Plan is well suited for SMEs while the Pro Plan offers additional tools that are essential for call centers and teams that require real-time performance monitoring.
For larger businesses with complex requirements, the Enterprise Plan offers a tailor-made solution that can be adjusted to meet specific needs, which could be a deciding factor for businesses looking for a highly customized solution.
Alternatives to Mightycall
1. Grasshopper
Grasshopper Is establishing itself as a virtual telephone system focused on simplicity and efficiency for entrepreneurs and small businesses.
This cloud solution is for those who need to stay connected wherever they are, without the complexity of traditional phone systems.
Features
- Mobility: Allows calls to be transferred to cell phones or other numbers, facilitating the mobility of professionals.
- User Interface: Provides an intuitive interface, allowing easy management of contacts, voicemail, and call settings.
- Personalized dialing: Offers the possibility of choosing local, national or toll-free numbers, reinforcing the company's professional presence.
Pricing
- Economical plans: Offers flexible and affordable packages, with a simple pricing structure and no hidden costs.
Grasshopper is ideal for professionals and small teams looking for a lightweight and effective solution. It stands out for its ease of use and affordable rates. However, for businesses looking for more sophisticated communication features, Mightycall could be a better option thanks to its more advanced call management tools.
2. RingCentral
RingCentral offers a comprehensive suite of unified communication services, aimed at mid-sized to large businesses that require a broad range of collaboration and communication features.
Features
- Integrated communication suite: Combines calling, video conferencing, messaging, and collaboration in a single package.
- Enterprise integrations: Integrates with platforms like Salesforce, Zendesk, and Microsoft 365, creating a cohesive work ecosystem.
- Security and compliance: Offers advanced security options that meet industry compliance standards.
Pricing
- Scalable plans: Designed to adapt to business growth with features that scale according to the chosen plan.
RingCentral is a heavyweight in unified communications, offering a rich, integrated platform suited to large organizations. While more expensive than Mightycall, its comprehensive suite of services and integrations make it a worthwhile investment for businesses with complex communication needs.
3. Google Voice
Google Voice is positioned as a simplified telephony solution integrated into the Google ecosystem, perfect for individuals, freelancers and small businesses who want effortless call management.
Features
- Google Workspace integration: Integrates seamlessly with Gmail, Calendar, and other Google services.
- Call Management: Provides a platform to manage incoming and outgoing calls, text messages, and voice messages, all from a single number.
- Accessibility: Accessible via the web or mobile applications, allowing easy and convenient use.
Pricing
- Free and paid plans: Offers free basic use, with paid plans for additional features and commercial use.
Google Voice is an economical and functional solution for those who are already in the Google environment and are looking for basic telephony features. By comparison, Mightycall offers a richer, more professional experience, with enterprise-grade support and features that can better serve the needs of small to mid-sized businesses.
FAQs
Is Mightycall suitable for SMEs?
Yes, Mightycall is designed to meet the virtual phone system needs of small and medium-sized businesses.
How easy is it to integrate Mightycall?
Mightycall integrates easily with numerous business applications, allowing for an automated and efficient workflow.
Are Mightycall's rates competitive?
Mightycall's rates are designed to offer value for money, positioning itself as an affordable solution with a full range of features.
Final Verdict
Mightycall is proving to be a solid player in the virtual phone system space, offering a range of features that are particularly suited to small and medium-sized businesses.
With a competitive pricing structure and ease of integration, this is a valid option for those looking to streamline their business communication.
However, it is important to consider the specific communication and collaboration needs of your business before making a decision.
