What is Zoko?
Zoko is a customer relationship management platform, but it is focused on WhatsApp, the largest and most popular chat platform in the world.
A customer relationship management tool is used to interact with customers for customer services, sales, etc.
If you want to improve your customer services and build your business for the future, it makes sense to consider a CRM for WhatsApp. Zoko has a range of features that bring new capabilities to businesses using the popular app, including improved marketing tools.
If you want to reach your entire customer base with a friendly and personalized message to promote a product, use Zoko's multi-distribution feature; or, if you want to quickly follow up with customers and take advantage of their purchase intent, use the rapid follow-up service.
Who uses Zoko?
Zoko is used by businesses of all sizes. Any business that wants to take advantage of new technologies like WhatsApp and exploit the popular platform to improve customer relationships and grow their business can benefit. However, it's great for startups and small businesses.
A small garden store said that Zoko allowed her business to put more on-call agents to cover orders, increasing its ability to make sales. They state that Zoko is the best customer relationship management tool for WhatsApp, with great customer service support.
A slightly larger furniture company took advantage of Shopify integration services to increase customer engagement and revenue. It's clear that any business operating online today can benefit from integrating an automated WhatsApp chat service into their model.
Features
1. Priority Customer Management
Zoko allows effective management of priority customers on WhatsApp, offering an opportunity to maximize conversions.
- Fast follow-up : Identify and prioritize customers with strong buying intentions.
- Personalized commitment : Interact quickly with these customers to drive sales.
This feature is crucial for exploiting purchase intent in real time, a significant competitive advantage for any online business.
2. Orders via WhatsApp
Zoko turns WhatsApp into a powerful sales tool, making it easy for customers to buy.
- Integrated order process : Allow customers to order directly from WhatsApp.
- Access to a large audience : Harness the potential of 2 billion WhatsApp users.
Integrating ordering into WhatsApp is an innovative way to increase revenue and improve the customer experience.
3. Broadcast Messages
Zoko makes it easy to deliver personalized messages, improving customer engagement and promoting offers.
- Targeted messages : Send promotional ads to a large audience.
- Personalization : Adapt messages to increase their impact.
Broadcast messages are an effective way to promote offers and engage customers on a large scale.
4. Nurturing sequences
Zoko offers nurturing sequences for automated and personalized customer follow-up on WhatsApp.
- Message automation : Send scheduled messages based on customer behavior.
- Extended commitment : Keep customers engaged with relevant content.
This function is essential for maintaining customer relationships and optimizing the chances of conversion.
5. Shopify integration
Zoko integrates with platforms like Shopify, simplifying the online sales process.
- Synchronization with online stores : Easily integrate your sales channels with WhatsApp.
- Improving the customer experience : Offer a seamless and integrated shopping experience.
Integrating with Shopify is a major asset for online retailers, making transactions and customer management easier.
6. Abandoned Cart Recovery
Zoko offers a key feature for recovering abandoned carts, increasing the chances of conversion.
- Follow-up of dropouts : Identify customers who abandoned their carts.
- Incentive messages : Send reminders and offers to encourage purchases to complete.
Recovering abandoned carts is an effective strategy for increasing sales and reducing the abandonment rate.
Pricing
When it comes to pricing, there's an option to suit every business; while there's no free trial, you can get a great overview of the platform using the demo videos available on the website or a more detailed demo video that's available upon request, or you can sign up.
If you know you want to invest in a WhatsApp service from Zoko, head over to the pricing section of the website and look at the four pricing options that are available immediately. These options are as follows: Starter, Team, Pro, and Business; their prices are tailored to the size of your business.
If you only want an entry-level service, the Starter plan is the best. The Starter plan gives you 500 monthly unique users (MUC), free inbound and outbound messages, and all the features. At the top of the ladder is the Business department, which offers you a Shopify add-on and all the templates.
How does Zoko work?
Zoko may not be an essential sales service right now, but it's only a matter of time before businesses understand the accelerated sales opportunities the app offers. In addition, Zoko can improve customer service relationships and speed up the processing of priority customers for better results.
Zoko is an API, which means it is a form of software that adapts to a third-party application or platform, in this case WhatsApp. After choosing Zoko and registering for the service, you can integrate your online store with WhatsApp using a unique number to contact your customers and consumers.
Zoko is the number one customer service management system for WhatsApp. Once registered, you will find the platform very practical and user-friendly. Not only is it easy to learn and practice right away, but Zoko also has a team of experts ready to answer any questions.
FAQs
Does Zoko offer a free plan?
Zoko does not have a free offer, it only offers zero commissioning fees. However, the platform has a demo version that you can watch as a video. To access the demo video, visit the website and enter your email address. It can take up to seven days for a Zoko team member to get back to you, but it's usually much sooner than that. Expect to get your demo in a day or two.
Does Zoko offer insight into analytics?
Zoko is a WhatsApp integration platform, and as such, it benefits from WhatsApp's analytics tools. WhatsApp has analytics tools that can improve the visibility of chats for evaluation, create metrics that give you important data about your customer service chats, and provide varying levels of customer engagement. Benefit from more contact data than ever with the Zoko software.
Final Verdict
Even if you have a customer relationship management (CRM) system in place for your business, you may not have a chat function, which is why Zoko is such an attractive option. Zoko allows you to add a wide range of services to your online business, which contributes to improving your relationships with your customers and growing your online business.
Zoko offers a range of services for your business, but the main features are fast support, order taking, and message delivery. Fast support allows you to prioritize customers with an intention, while order taking allows you to sell via WhatsApp - broadcasting sends text messages to customers.
If you want to work effectively with your customers, consider Zoko for your online business. Zoko accelerates your business performance and creates a great integration that strengthens your business for the future, so prioritize the customer experience today by using Zoko.
