JustCall : Full Review, Testing, and Presentation (2024)

What is JustCall?

JustCall is a VOIP telephony solution cloud designed for businesses of all sizes, offering an easy-to-use platform for managing phone calls, text messages, and customer interactions within a single interface.

Intended primarily for sales and customer support teams, JustCall allows businesses to assign phone numbers in over 58 countries, facilitating global communication without requiring expensive traditional phone systems.

With its CRM integration, call automation, and detailed reporting features, JustCall aims to optimize communication workflows and improve customer engagement.

Features

JustCall is a cloud telephony platform designed for sales and support teams, allowing calls to be made and received directly from the browser or through mobile applications.

It offers seamless integration with leading CRMs and sales tools, automating workflows and improving communication efficiency.

Here is a detailed overview of JustCall's key features, presented in the requested format to ensure a complete and up-to-date understanding of this software.

1. Making and Receiving Calls

JustCall allows users to make and receive international calls with local phone numbers in over 58 countries, offering a global communication solution.

• Phone numbers in over 58 countries: Get local numbers to establish a local presence, even remotely.
• Calls from browser/applications: Make and receive calls directly from your browser or via the JustCall mobile application.
• Call recording: Activate automatic recording to keep track of conversations and improve the quality of service.

This feature makes JustCall particularly suitable for international businesses looking to maintain proximity to their customers, regardless of their geographic location.

2. Integration with CRMs and Sales Tools

JustCall integrates seamlessly with over 100 CRM and sales tools, automating the workflow for sales and support teams.

• Workflow automation: Simplify your sales and support processes with integrations that automate the entry of call data into your CRM.
• Customer interaction tracking: Keep a complete history of interactions with each customer, accessible directly from your CRM.
• Personalizing customer experiences: Use CRM data to personalize calls and improve customer engagement.

JustCall's deep integration with CRMs and sales tools allows for more effective and personalized customer management, improving the performance of sales and support teams.

3. SMS and MMS messaging

Besides calling, JustCall also offers SMS and MMS messaging features, allowing for more flexible and direct communication with customers.

• Sending and receiving SMS/MMS: Communicate with your customers by text and multimedia messages directly from the platform.
• Message automation: Create automated email campaigns to track, inform, or engage your customers.
• SMS integration with CRM: Automatically record message exchanges in your CRM for complete monitoring of interactions.

SMS and MMS messaging enriches the available communication channels, offering businesses an additional way to reach and engage their audience.

4. Analysis and reports

JustCall provides advanced analysis and reporting tools, allowing businesses to track the performance of their teams and the effectiveness of their communication campaigns.

• Customizable dashboards: Visualize key performance indicators with intuitive and customizable dashboards.
• Call and message tracking: Analyze call and message volume, response times, and more to optimize your communication strategies.
• Detailed reports: Generate detailed reports for in-depth analysis of communication activity, helping to make informed decisions.

Analysis and reporting tools provide an accurate overview of communication effectiveness, which is essential for continuous process improvement and customer satisfaction.

5. Automatic Call Distribution

JustCall automates the distribution of incoming calls among team members, ensuring effective call management and improved response time.

• Intelligent call routing: Calls are directed to available agents based on predefined rules, optimizing time and resource management.
• Call groups: Create specific call groups for specific campaigns or query types, ensuring that calls are handled by the most qualified team members.
• Queue Management: Incoming calls are placed in a queue when there are no agents available, with customizable waiting messages to improve the customer experience.

This feature ensures a balanced distribution of workloads among teams and improves the overall efficiency of customer service.

6. Social Media Integration

JustCall integrates with social media platforms, allowing businesses to manage their communications across multiple channels from a single interface.

• Unified Messaging: Manage messages from multiple social media platforms in one place, making it easy to track and respond to customers.
• Publishing and engagement: Plan and post social media content directly from JustCall, and monitor engagement to optimize your content strategies.
• Social media analysis: Access valuable insights into the performance of your posts and user engagement, allowing you to refine your social media presence.

The integration of social networks strengthens the ability of businesses to communicate effectively with their audience, by centralizing the management of multiple communication channels.

7. Conference and Collaboration

JustCall facilitates team collaboration and external communication through integrated features of conference call and video.

• Conference calls: Easily organize conference calls with team members and customers, improving collaboration and decision making.
• Video calls: Start video calls directly from JustCall for more personal and effective communication with customers or for team meetings.
• Screen sharing: During video calls, share your screen to facilitate presentations, product demonstrations, or troubleshooting.

These conferencing and collaboration tools improve internal and customer communication, making interactions more dynamic and productive.

8. Personalization and Brand

JustCall allows businesses to personalize their communication experience, thus strengthening their brand image with customers.

• Personalized greetings: Create unique greetings for incoming calls that reflect your brand tone and image.
• Customized on-hold music: Select or download on-hold music that matches your brand to improve the customer experience during wait times.
• Personalized phone numbers: Choose phone numbers that are easy to remember or that match your brand to increase customer recognition and retention.

By offering deep customization options, JustCall helps businesses create a consistent and memorable communication experience for their customers.

Pricing

Here is an overview of JustCall's pricing:

Alternatives to JustCall

1. RingCentral

RingCentral is a unified communications solution that provides voice, video, message, and fax services while integrating with a variety of productivity and CRM applications. It is designed for businesses of all sizes, offering a flexible and scalable platform to meet modern communication needs.

Features

• Voice calls, video conferences, instant messaging, and faxes from a single platform.
• Powerful integrations with applications such as Salesforce, Google Workspace, and Microsoft 365.
• Advanced call center features including automatic call distribution and queue management.

Pricing

• Plans start at $19.99 per user/month, with more advanced options available for businesses with more complex communication needs.

RingCentral offers a comprehensive suite of communication features for businesses looking to centralize their communications operations on a single platform. Although more expensive than JustCall, its wealth of features and ability to scale make it a solid choice for growing businesses.

2. Aircall

Aircall is a cloud-based phone system platform specifically designed for sales and support teams, offering seamless integrations with leading CRMs and customer support tools. It focuses on ease of use and speed of implementation.

Features

• Easy call management with features such as automatic call distribution, call queuing, and call recording.
• Native integrations with CRMs like Salesforce, HubSpot, and Zendesk.
• Detailed analyses and reports to monitor team performance.

Pricing

• Plans start at $30 per user/month, with an approach that focuses on call center features.

Aircall is a great JustCall alternative for businesses that value ease of integration with their existing CRM and customer support tools. Its pricing is slightly higher, but it offers an intuitive user interface and deep integrations that can justify the additional investment.

3. Dialpad

Dialpad is a business communication platform that offers voice calls, video conferences, and SMS, all powered by artificial intelligence to improve the quality of customer interactions and provide real-time insights.

Features

• Unified communications with voice, video, and SMS on a single platform.
• Real-time call transcription and AI-assisted coaching to improve customer interactions.
• Integrations with CRMs and productivity platforms for effective customer relationship management.

Pricing

• Rates start at $15 per user/month for basic telephony, with more comprehensive plans available.

Dialpad stands out for its use of artificial intelligence to provide innovative features such as call transcription and real-time coaching. It's a solid option for businesses looking to take advantage of technology to improve the quality of their customer service. Although its rates are competitive, Dialpad's advanced AI features offer unique added value compared to JustCall.

FAQs

Does JustCall allow international calls?

Yes, JustCall allows international calls to be made at competitive rates, facilitating communication with customers or teams located around the world.

Can JustCall be used to send and receive text messages?

Indeed, JustCall offers the possibility of sending and receiving SMS messages directly from the platform, allowing fast and effective communication.

Does JustCall offer integrations with other software?

Yes, JustCall integrates with a variety of CRMs and productivity tools, automating workflows and improving the efficiency of business operations.

Final Verdict

JustCall is proving to be a complete communication solution for businesses, combining advanced telephony, CRM integration, SMS/MMS messaging, and analytics features.

By exploiting these tools, businesses can significantly improve the efficiency of their sales and support teams, while providing an exceptional customer experience. With JustCall, business communication becomes more integrated, measurable, and ultimately more impactful.

Choosing between RingCentral, Aircall, and Dialpad as an alternative to JustCall will depend on the specific needs of the business in terms of communication features, CRM integrations, budget, and interest in innovative technologies like AI.

Each of these platforms offers distinct benefits that can address different aspects of a business's communications operations.